1. Definitions
- Platform / Ligia: the virtual secretary service with artificial intelligence operated via WhatsApp and other enabled channels, provided by Historymakers.
- Client / Professional: the physical or legal person who contracts Ligia — self-employed healthcare professional, clinic, or hospital.
- Patient / End Client: the person who contacts the Professional and whose messages and data are processed by Ligia on behalf of the Professional.
- Client Content: all data entered, imported, or generated by the Client or on their behalf, including conversations, history, calendar, registrations, and Patient data.
- Subscription: the plan contracted by the Client, of a recurring nature.
2. Purpose of the service
Ligia is an administrative support tool that, on behalf of the Client, handles contacts via WhatsApp and other enabled channels, answers questions, organizes the calendar, helps with scheduling, confirmations, reminders, collections, and sending documents, and escalates to human support when necessary.
The availability of each feature may depend on the contracted plan, the configuration made by the Client, and the active integrations.
3. Eligibility and registration
3.1. The service is intended exclusively for healthcare professionals, clinics, and hospitals. By contracting, the Client declares to be over 18 years old (when a physical person) and to have full civil capacity, or to validly represent the contracting legal entity.
3.2. When applicable, the Client declares to have an active registration in the respective professional council (CRM, CRP, CREFITO, CRN, CRFa or equivalent) and to be authorized to practice the activity.
3.3. The Client is responsible for the accuracy of the registration data and for keeping it updated.
3.4. Access credentials are personal and non-transferable. The Client is responsible for all activity carried out on their account and must immediately report any unauthorized use.
4. Plans, payment, and billing
4.1. Recurrence. The Subscription is monthly and recurring, charged automatically each cycle until cancellation by the Client.
4.2. Payment processing. Payments are processed by Stripe. Historymakers does not store complete credit card data; this data is processed directly by Stripe in a secure and certified environment. The registration of the payment method is done by the Client.
4.4. Adjustments. Prices may be adjusted upon prior notice to the Client, respecting the active promotional conditions and applicable legislation.
4.5. Collections generated by Ligia. When enabled, Ligia can generate payment links for the Client's Patients. This transaction occurs between the Patient and the Client; Historymakers acts only as a technical facilitator through Stripe. Historymakers is not a party to the payment relationship between the Professional and the Patient.
5. Trial period and activation
5.1. Contracting may include an initial configuration and assisted testing period, during which the Client prepares Ligia with support from the team, before Ligia begins serving actual Patients.
5.2. Subscription billing follows the conditions informed at the time of contracting. There is no separate amount charged for configuration or onboarding; any discounts are promotional, in accordance with clause 4.3.
6. Cancellation, withdrawal, and refund
6.1. Cancellation. The Client can cancel the Subscription at any time. Cancellation terminates the auto-renewal; the service remains active until the end of the already paid cycle. There is no proportional refund for the period in progress.
6.3. Effects on data. After cancellation, the retention and export rules set out in clause 12 and the Privacy Policy apply.
7. Integrations and third-party platforms
7.1. Ligia operates through the official WhatsApp Cloud API (Meta Platforms) and can integrate with other services, such as calendar (Google), payment processing (Stripe), and other enabled tools.
7.2. WhatsApp use is subject to Meta's policies. The Client agrees to use the platform in compliance with these policies. Practices that violate Meta's rules — such as sending unsolicited bulk messages — can result in restrictions imposed by Meta itself, beyond Historymakers' control.
7.3. Third-party integrations have their own terms and policies. Historymakers is not responsible for failures, unavailability, or changes in these external services.
8. Client's obligations and responsibilities
The Client commits to:
- a) use Ligia in a lawful, ethical manner and in compliance with the rules of their professional council and applicable legislation, including the LGPD;
- b) in their quality as controller of their Patients' data (see clause 11), obtain all necessary authorizations, consents, and legal bases for processing the data they enter or import into the platform, including health data and data of minors;
- c) correctly configure Ligia's autonomy limits, defining what it answers and what it escalates to human support;
- d) not use the platform for unlawful, fraudulent, discriminatory purposes, or purposes that violate third-party rights;
- e) not try to access restricted areas, bypass security mechanisms, perform reverse engineering, or overload the infrastructure;
- f) review the information Ligia communicates to Patients, especially in sensitive cases.
9. Use of artificial intelligence and limitations
9.1. Ligia uses third-party artificial intelligence models to generate responses. Despite configuration care, AI-generated responses may contain inaccuracies.
9.3. The Client recognizes that Ligia is a support tool and that it is up to them to supervise and validate relevant communications with their Patients.
10. Intellectual property
10.1. The platform, software, "Ligia.app" trademark, visual identity, and all of Historymakers' content are protected by intellectual property rights and remain under the exclusive ownership of Historymakers.
10.2. These Terms do not transfer to the Client any rights over the platform, except the limited, non-exclusive, non-transferable, and revocable license to use it during the Subscription term.
10.3. The Client Content is and remains the Client's. Historymakers does not claim ownership of the data, conversations, or registrations entered by the Client, and uses them only to provide the service, under terms of clause 11 and the Privacy Policy.
11. Data Processing Addendum (DPA)
This clause integrates the Terms and regulates the processing of personal data between the parties, under terms of Law No. 13,709/2018 (LGPD).
11.1. Roles of the parties. Regarding the Patients' data of the Client (conversations, imported history, contact data, and any health data), the Client is the Controller and Historymakers is the Processor, processing this data exclusively on behalf of and under instructions of the Client, for the purpose of operating the service. Regarding the Client's own data (registration, payment, usage data), Historymakers is the Controller, as detailed in the Privacy Policy.
11.2. Instructions of the Controller. Historymakers will process Patients' data only to provide the contracted service and in accordance with the configurations defined by the Client. Historymakers will not use Patients' data for its own purposes, will not sell it, and will not use it to train its own AI models.
11.3. Sensitive data. The Client recognizes that they may enter health data, classified as sensitive personal data by the LGPD. The Client declares to have an adequate legal basis for this processing (consent, health tutela, or other provided in art. 11 of the LGPD) and is responsible for this basis before the data subjects.
11.4. Subprocessors. The Client authorizes Historymakers to hire subprocessors to perform the service, listed in the Privacy Policy. Historymakers is responsible for choosing subprocessors that offer adequate data protection guarantees.
11.5. Security. Historymakers adopts reasonable technical and administrative measures to protect data, described in the Privacy Policy.
11.6. Incidents. In the event of a security incident that may result in a relevant risk to data subjects, Historymakers will notify the Client without unjustified delay, so that the Client, as Controller, can fulfill their obligations to the ANPD and data subjects.
11.7. Support to the Controller. Historymakers will assist the Client, to the extent technically possible, in responding to requests from data subjects and meeting legal obligations related to the operated data.
11.8. Termination. Once the relationship is terminated, Historymakers will make data export available and proceed with its deletion within the timeframes set out in clause 12, unless retention is required by law.
12. Data retention and return
12.1. During the term of the Subscription, Client Content is maintained for the operation of the service.
12.3. The Client's registration and tax data and transaction records may be retained for the applicable legal period (usually 5 years) to comply with tax and legal obligations.
12.4. Detailed retention periods are set out in the Privacy Policy.
13. Availability, support, and changes to the service
13.1. Historymakers strives to keep the platform available, but does not guarantee uninterrupted or error-free operation. Interruptions may occur for maintenance, updates, or causes beyond its control, including failures of third parties (Meta, infrastructure providers, payment processors).
13.2. Historymakers may evolve, change, or discontinue features, notifying the Client when the change is relevant.
14. Limitation of liability
14.1. To the maximum extent permitted by law, Historymakers is not liable for indirect, incidental, or consequential damages, loss of profits, or damages arising from: (a) clinical decisions of the Professional; (b) improper use of the platform by the Client; (c) failures of third-party services; (d) restrictions imposed by Meta due to use in violation of its policies.
14.2. Any liability cap (for example, limited to the amount paid in the last 12 months) must be defined with the legal team, observing the application of the CDC when applicable.
14.3. Nothing in these Terms excludes liabilities that cannot be limited by law.
15. Suspension and termination
15.1. Historymakers may suspend or terminate the Client's access in the event of violation of these Terms, default, or fraudulent or unlawful use, with communication when possible.
15.2. Termination does not remove already overdue obligations nor clauses that, by nature, should survive (intellectual property, limitation of liability, data protection).
16. General provisions
16.1. Communications. Communications between the parties may occur by email, through the platform, or via the registered WhatsApp.
16.2. Assignment. The Client cannot assign these Terms without Historymakers' consent. Historymakers can assign them in the event of corporate reorganization, maintaining guarantees to the Client.
16.3. Severability. The invalidity of one clause does not affect the others.
16.4. Changes to these Terms. Historymakers can update these Terms, notifying the Client. Continued use after the new version takes effect implies agreement.
17. Governing law and jurisdiction
These Terms are governed by Brazilian law. The jurisdiction of the Court of Curitiba/PR is elected to resolve disputes, except, when applicable, for the consumer's right to sue in their home jurisdiction.
18. Contact
Historymakers Ltda. — CNPJ 05.032.212/0001-74 Av. Anita Garibaldi, 850, office 809b — CEP 80540-180 — Curitiba/PR — Brazil Data Protection Officer (DPO): dpo@ligia.app