You're never on your own
Most tools give you a login and a manual.We give you a team.
From day one, a real person from our team sets Ligia up alongside you — teaching her your services, your schedule, your way of working. You don't fill out forms alone or figure things out through trial and error.
How the onboarding works
At the start, we're by your side every day.
While you're getting to know Ligia, our team monitors conversations, makes adjustments as needed, and shows you every improvement — often before you even notice something could be better.
When Ligia truly takes over, we're there too.
The day she starts seeing your patients is a scheduled milestone — our team is present, checking with you that no appointment or conversation was left behind.
And after that, the channel stays open.
Have a question, want to change something, or something didn't go as expected? Just reach out. We adjust things with you — no tickets, no queues, no support bots.
Channels
- WhatsApp: the same channel you already use to talk to our team.
- Email: ligia@ligia.app
- Support hours: Mon–Fri, 9 am–6 pm (Brasília time)
One more thing to put your mind at ease
Ligia knows what's not her role. Health questions, urgent situations, or sensitive cases — she never handles those alone. She reassures the patient and calls you right away. You define with our team what she handles independently and what always goes through you.
Talk to Ligia!